What we help with
Getting your theme installed
If you've followed the documentation and still hit a wall, our team will guide you through it step by step.
Small adjustments within the theme's built-in options
Tweaks and settings changes that don't require touching source code or building new features.
Compatibility with bundled plugins
Every plugin that ships with the theme is guaranteed to work correctly. If something breaks, we'll fix it.
Fixing confirmed bugs
Found something that's clearly broken and not working as intended? Send us a ticket and we'll sort it out.
Server setup guidance
We'll point you to the right hosting configuration based on your theme's requirements.
Basic performance advice
Our team can take a look at your site and suggest general steps to speed things up.
Ticket-based technical support
All questions about the theme and its included plugins are handled through our support ticket system.
Ongoing theme updates
Regular updates to keep your theme running smoothly and protected against security issues.
What's outside our scope
Full installation service
If you'd rather not install it yourself, we offer a paid installation service instead.
Custom feature development
Anything beyond what the theme was built to do falls under custom work — reach out to our Studio for that.
Third-party plugin support
We can't guarantee compatibility with plugins we didn't build or bundle ourselves.
Debugging custom code
Scripts or code you've added yourself may clash with the theme; fixing those conflicts isn't part of standard support.
Hosting and server issues
Problems tied to your hosting provider or local environment should go through your host's own support.
SEO and speed optimization services
For a deeper performance or SEO overhaul, our Studio team can quote you a dedicated project.
Live chat or screen-share sessions
Real-time troubleshooting calls are available as a paid Studio service.
Backups and remote updates
We don't manage backups or push updates directly to your server.
Open a Support Ticket
Response time to tickets up to 24 hours depending on the complexity of the problem and the workload of the team. On weekends and holidays the response time is up to 48 hours.
Support working hours:
Monday – Friday: 8.00 – 22.00 CET (Response time up to 24 hours)
Saturday – Sunday: 12.00 – 18.00 CET (Response time up to 48 hours)
Clear answers to the most important questions so you can move forward with confidence.
Can’t find the answer to your query?
Please contact our support team to discuss your query in more detail. We’ll do our best to help you
Head of support
Do you work with international clients?
Yes. Most of our themes are fully compatible with Elementor, allowing you to visually edit pages without coding.
Are your themes compatible with Elementor?
Yes. Most of our themes are fully compatible with Elementor, allowing you to visually edit pages without coding.
What is included with my purchase?
Yes. Most of our themes are fully compatible with Elementor, allowing you to visually edit pages without coding.
Can I use the theme on multiple websites?
Yes. Most of our themes are fully compatible with Elementor, allowing you to visually edit pages without coding.
Are your themes beginner-friendly?
Yes. Most of our themes are fully compatible with Elementor, allowing you to visually edit pages without coding.
Does the theme include demo content?
Yes. Most of our themes are fully compatible with Elementor, allowing you to visually edit pages without coding.